Gift Card and Package Terms

Who you are buying from

Gift cards and credit packages are sold by the merchant whose page you are on. We provide the software and payment flow only.

Gift cards

• A gift card holds a monetary balance redeemable against that merchant's services using its code.
• Any expiry date is stated on the gift card page and in your confirmation email at the time of purchase. A card with no stated expiry does not expire.
• A gift card can only be used with the merchant that issued it, is not exchangeable for cash, and cannot be combined with a promo code or package credits on the same booking.
• Keep your code safe: anyone who has it can redeem it, and lost codes cannot be replaced unless the merchant agrees.

Credit packages

• A package gives you a number of prepaid credits, each redeemable for a booking of the service named in the package.
• If the package has a validity period, it is stated before you buy and in your confirmation. Unused credits expire when it ends.
• Credits are personal to the purchaser unless the merchant says otherwise and cannot be redeemed for cash.

Your right to cancel (consumers in the EU)

If you are a consumer and buy a gift card or package online, you generally have 14 days from purchase to withdraw without giving a reason, unless you have already used it, in which case any used portion is deducted. To withdraw, contact the merchant. This right does not apply to bookings for a specific date and time: see the booking terms.

Problems

Contact the merchant first about any issue with a gift card or package. Nothing here limits the rights you have under consumer law.