Booking Terms

Who you are booking with

When you book, buy a package or buy a gift card on a page powered by SMB Booking, your contract for the service is with the business you are booking with (the “merchant”), not with us. We provide the software that takes your booking and payment.

Bookings and payment

• A time slot is held for you for a short period while you check out and is confirmed once payment succeeds.
• The price, and any deposit due now, is shown before you pay. Any balance is settled with the merchant.
• You will receive a confirmation email with a link to view, reschedule or cancel your booking.

Cancellations, changes and refunds

Each merchant sets their own cancellation policy, shown on the booking page before you pay and included in your confirmation email. Refunds, if any, follow that policy and are issued by the merchant. Nothing here limits rights you have under consumer law.

Right of withdrawal

A booking for a specific date and time is a leisure service, so under EU consumer law the usual 14-day right to withdraw from an online purchase does not apply to it. You can still cancel or reschedule according to the merchant's cancellation policy. Gift cards and packages are different: see the gift card and package terms.

Your details

The merchant uses your name, email and phone number to run your booking. We process that data on their behalf; see our Privacy Policy. To access or delete your data, contact the merchant.