Terms of Service

1. Who these terms are for

These terms apply to businesses and individuals (“merchants”) who create an account with SMB Booking (“we”, “us”) to publish booking pages and take bookings. People who book with a merchant are covered by the booking terms.

2. Your account

• You must provide accurate details and keep your login credentials secure.
• You are responsible for everything that happens under your account.
• You must be able to enter a binding contract and be using the service for business purposes.

3. What we provide

We provide software for publishing services and events, showing availability, taking bookings and payments, and managing clients. We are a software provider only: the service you sell and the contract for it are between you and your customer.

4. Your responsibilities

• You are responsible for the services, prices, availability, cancellation policy and descriptions you publish, and for delivering what customers book.
• You are responsible for complying with the laws that apply to your business, including consumer, tax and licensing rules.
• You must not use the service for anything unlawful, misleading, fraudulent or abusive, to upload malicious code, to attempt to access other merchants' data, or to send unsolicited marketing. Marketing emails or texts to customers need their prior opt-in consent.
• You must show your customers who you are (business name, address and contact details) and any information the law requires before they buy from you.
• You are the controller of your customers' personal data; see section 6.

5. Payments

Payments are handled by third-party payment providers and are subject to their terms. Fees, payout timing and refunds are described where they are offered. You are responsible for refunds and disputes for the services you sell.

6. Customer data

When customers book with you, you decide why and how their data is used and we process it on your behalf to run the service. You must have a lawful basis for that use and must respond to your customers' data requests. The dashboard lets you export or delete a client's data. Our Data Processing Agreement (which forms part of these terms) and subprocessor list apply to that processing, and our Privacy Policy explains how we handle data in each role.

7. Availability and changes

We work to keep the service available but do not guarantee uninterrupted operation. We may change or remove features, and will give reasonable notice of changes that materially affect you.

8. Suspension and termination

You can close your account at any time. We may suspend or close an account that breaches these terms or puts the service or other users at risk. On closure we delete or anonymise your data as described in the Privacy Policy.

9. Liability

To the extent the law allows, the service is provided “as is” and our total liability to you for any claim is limited to the fees you paid us in the 12 months before the claim. Nothing in these terms limits liability that cannot be limited by law.

10. Governing law

These terms are governed by the law of [set NEXT_PUBLIC_LEGAL_GOVERNING_LAW], and its courts have jurisdiction, without affecting any mandatory consumer or data protection rights that apply to you under the law of the EU member state where you live.

11. Changes to these terms

We may update these terms. If a change is material we will tell you by email or in the dashboard; continuing to use the service afterwards means you accept the updated terms.

12. Who we are and contact

SMB Booking, [set NEXT_PUBLIC_LEGAL_ADDRESS]. Questions about these terms: [set NEXT_PUBLIC_LEGAL_EMAIL].